Frequently Asked Questions
Everything you need to know about your YAYO beauty journey.
Are YAYO products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All YAYO products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction or receive a damaged item, please contact our support team immediately for a replacement or refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer samples with purchases?
We love letting you try new things! Every order over $50 includes two complimentary deluxe samples of our best-selling skincare or makeup products.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.